We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulation (GDPR). We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible.
The information we collect
When you register or place an order on southbankmarine.com, contact us by telephone, when you engage with us via email and social media, and when you review a product on our website.
Your payment debit/credit card details are not stored by us, they are collected and stored by PCI DSS-approved online payment providers (such as Payzone and PayPal), collected through their secure payment gateway and at no time are these details made available to us. PCI DSS is the worldwide Payment Card Industry Data Security Standard. Find out more here.
Whenever we collect or process your personal data, we will only keep it for as long as is necessary, and for the purpose for which it was collected.
How and why we use the information
We collect information about you to process your order, manage your account, respond to queries and returns. With your consent, we will use your data to send you a catalogue, email you about other products, services and updates we think may be of interest to you.
Your consent, changing or deletion of data
Whenever you have given us consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
As a registered user you can review, update, amend or delete your personal data by logging in to the My Account section of the website. Or you can contact us at firstname.lastname@example.org
You can unsubscribe from our email newsletters at any time by clicking the unsubscribe link at the bottom of any emails we send you. You can also unsubscribe or change your preferences through the My Account section of the website.
How we protect your information
We safeguard your information with the use of technologies and software standards to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We are PCI-DSS compliant, which means that our checkout and card handling processes are approved as being safe and secure. Access to your personal data is password protected, and payment data is held by approved online payment providers (Payzone/ PayPal), collected through their secure payment gateway.
Third party providers
We do not sell or share your personal information for marketing purposes with other companies.
We will share your phone number, name and address with our delivery service companies (currently these are DHL, APC, Parcel Force and the Royal Mail), to enable them to contact you in relation to your delivery if needed. We will share your name and billing address with our payment providers (WorldPay/PayPal) to ensure they can process and authorise your transactions.
We will not disclose your personal information to any other third party or organisations unless you give explicit permission, or there is a legal obligation to do so.
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The Help menu in most browsers will tell you how to disable cookies altogether. However, please note that if you choose to disable cookies on southbankmarine.com, some of the features may not function as a result. For example, you may not be able to add items to your Shopping Basket, proceed to Checkout, or use features that require you to Sign in.